74 Dane St. Apt 2

Somerville MA, 02143

Phone: 413.244.9525

Email:TPalmioli@Gmail.com

• EMPLOYMENT

Customer Experience Expert        

Gap (Brand) Cambridge, MA         

• Execute the day-to-day action plans to ensure effective and efficient store operation.
• Focused on setting store standards for both associates and customers to create a positive and energetic shopping experience.
• Key holder responsible for opening and closing procedures including processing bank deposits and placing change orders.
• Managed a variety of operational tasks while focusing on customer service and team motivation.
• Record daily sales trends working with associates and management to track and improve results.
• Facilitated in the moment motivation and training on selling strategies and multi tasking with associates.
• Developed proven track record of building and maintaining effective internal and external customer relationships.
• Supports the leadership team to foster a positive work environment by modeling Gap Inc purpose, values, and behaviors.

Customer Experience Expert        

Gap (Brand) Longmeadow, MA  

Sales Associate        

Gap (Brand) Holyoke, MA  

• Worked to maintain store standards of service and quality.
• Closed cash drawers and prepared deposits for a $6.9+ million store.
• Responsible for managing multiple customers while focusing on the daily gap card and sales goals.
• Provided personalized service by utilizing both GAP My Foundation and Lewis & Clark sales training to drive results.
• Worked closely with management to provide valuable in store feedback, which aided in the implementation of in the moment employee training.
  

Operations Staff Supervisor                  (internship)

Naismith Memorial Basketball Hall of Fame, Springfield, MA

• Coordinated and motivated museum staff creating an energetic and hands on guest experience.
• Developed and implemented museum safety training for crisis management.
• Managed and guided large school/camp groups during the busy summer season.
• Worked with management to organize and carry out the annual Enshrinement weekend and provided photographic coverage of the events for internal publication.
• Opened and closed the museum handling the daily bank deposit and lottery/ticket master.

Hanger Manager

Air Fleet Management, Westfield, MA

• Managed a fleet of two private for charter jets along with a hanger full of a number of smaller private aircraft.
• Responsible for the cleaning, maintaining, and restocking of jets including the refueling and delivery of aircraft for scheduled maintenance.
• Prepared aircraft for preflight departure and arrivals.
• Used effective communication skills in developing customer relationships

Automotive Technician

Curry Honda, Chicopee, MA

• Diagnosed and repaired customer vehicles using the latest in Honda and Snap-on diagnostic equipment.
• Worked on a four man tech team performing Certified Honda Repair work.
• Worked on used cars performing safety inspection and necessary repairs for resale.
• Preformed pre dealer inspections on new vehicles and installed genuine Honda factory accessories .

• ADDITIONAL EDUCATION/LEARERSHIP